How important is the role of truck dispatch? What is its main function? Let us look at it in more detail.
You probably often encounter a situation where carriers have a need for the services of a dispatch company, then owner-operators and small trucking companies need to provide top quality dispatch services, including support in finding the best loads at the best prices, as well as paying close attention to the weekly loads.
In such a matter, the role of the dispatcher becomes paramount and is to :
- finding freight
- communicating with brokers
- dispatching the drivers, and also compiling their routes
In the work of the owner operators dispatching services is a kind of logistic link. After all, it is the operator who will connect you to the cargo much faster than it is done by searching independently, which many times reduces the number of empty miles.
It is impossible to overestimate their role in the transportation process, as it is the dispatchers who spend an incredible number of hours in planning the movement of cargo, in communicating with drivers, customers and, of course, suppliers.
Operators respond instantly to a force majeure or non-standard situation on the road, allowing all drivers to successfully complete shipments according to their plan. They are responsible for the entire communication process at any stage of vehicle movement.
Therefore it is very important to cooperate with a team of strong professionals, excellent communicators who work successfully in any stressful situations and maintain their composure and attention. The ability to conduct a proper dialogue with the drivers to help them with loading, unloading and delivery, answering the emails of brokers, resolving their requests in case of late delivery or no delivery, knowledge of tools for solving conflict situations with customers, the desire to listen to them, distinguishes the dispatchers of successful companies. Many customers will always give preference to high quality service.
Without exception, all drivers want to spend as little time as possible waiting for work. Because it keeps their momentum, plus it saves money on wages, improves customer service and increases business opportunities, and delegates transportation to certain drivers.
Dispatchers are required to assist companies in complying with government regulations, namely rules and laws that govern the movement of goods, which reduces the likelihood of accidents and minimizes the risk of fines.
In the event that you want to increase your profits, you can also use the services of load boards. That way, carriers and owner-operators can do their own dispatching for much less money than paying an agency.
In fact, many dispatchers use DAT load boards on behalf of their partners.
So what are some of the other perks of truck dispatch services?
First and foremost, you get a full service package that includes:
- Professional dispatch services for operators and truckers
- securing the prospect of high-paying loads while you’re driving
- all of your administrative costs, rate negotiations and necessary documentation
- providing a variety of dispatch plans to choose from
- the best rates to ensure first-class orders
We are equally interested in long-term cooperation with you.
So we are constantly working to develop and improve the quality of our services.
After all, your successful business – the best indicator of the effectiveness of our work. Make money with our dispatch services and don’t worry about anything!